Return & Refund Policy

This Return & Refund Policy applies to purchases made through loopduud.shop.

Store: loopduud.shop
Website: https://loopduud.shop
Email: RoesnerLinch9152@outlook.com
Business address: 94 Sanderling Street, Inala, QLD 4077, Australia

This policy operates subject to the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.

1. Australian Consumer Guarantees

Products sold to consumers in Australia come with automatic consumer guarantees.

Among other requirements, goods must:

• Be of acceptable quality

• Be safe, durable and free from unacceptable defects

• Be fit for any disclosed purpose

• Match their description

• Match any sample or demonstration model

• Satisfy any express warranties or representations

• Be supplied with clear title and undisturbed possession

These rights apply independently of any manufacturer’s warranty or voluntary store policy.

2. Major Problems

A product may have a major problem where:

• A reasonable consumer would not have purchased it if they had known about the problem

• The product is substantially unfit for its normal purpose and cannot easily be fixed within a reasonable time

• The product is unfit for a purpose disclosed before purchase and cannot easily be fixed within a reasonable time

• The product is significantly different from its description, sample or demonstration model

• The product is unsafe

• The product has multiple minor problems that would collectively be considered major

Where a product has a major problem, the customer is generally entitled to choose between:

• A refund; or

• A replacement of the same type and similar value, where reasonably available

A refund for a major problem will be for the amount paid for the affected product.

3. Minor Problems

Where a product has a minor problem, loopduud.shop may choose to provide an appropriate repair, replacement or other remedy within a reasonable time.

If the problem cannot be fixed or is not fixed within a reasonable time, the customer may be entitled to:

• A refund

• A replacement

• Another remedy available under the Australian Consumer Law

The appropriate remedy depends on the product, nature of the problem and surrounding circumstances.

4. Damaged, Incorrect or Misdescribed Products

Contact us if a product:

• Arrives damaged

• Is faulty or unsafe

• Is not the product ordered

• Is significantly different from its description

• Is missing an essential component

• Does not perform as reasonably expected

• Does not meet an applicable consumer guarantee

Email RoesnerLinch9152@outlook.com and include:

• Your full name

• Your order number

• A description of the problem

• Clear photographs or video where reasonably possible

• Photographs of the packaging if the parcel arrived damaged

Photographs help us investigate, but they will not be used to unreasonably deny a valid statutory claim.

We may reasonably inspect or assess the product before confirming the appropriate remedy.

5. Time Limits for Faulty Products

There is no fixed store-imposed period that automatically removes a customer’s rights under the Australian Consumer Law.

The period during which a consumer guarantee may apply depends on matters including:

• The type of product

• The product’s price

• How the product would normally be used

• Representations made about the product

• The period for which the product could reasonably be expected to remain usable

The voluntary 14-day change-of-mind period in this policy does not apply to or restrict claims concerning faulty, unsafe, damaged, misdescribed or non-compliant products.

6. Change-of-Mind Returns

In addition to statutory consumer rights, loopduud.shop voluntarily accepts eligible change-of-mind returns where:

• The customer contacts us within 14 calendar days after delivery

• The product is unused

• The product is unopened and in resalable condition

• All original seals, packaging, labels and accessories remain intact

• The customer provides valid proof of purchase

• The product is not excluded for hygiene, health or safety reasons

A change-of-mind return is provided as a store benefit and is not required by the Australian Consumer Law.

Approval is subject to inspection of the returned product.

7. Cosmetics and Hygiene-Sensitive Products

For health, hygiene and safety reasons, we do not accept change-of-mind returns for cosmetics, skincare products, makeup, beauty tools or personal-care products where:

• A protective seal has been opened or removed

• The product has been used, tested or sampled

• The packaging has been materially damaged

• The product cannot safely be resold

• The product has been contaminated or altered after delivery

This exclusion applies only to change-of-mind returns.

Customers remain entitled to remedies required by the Australian Consumer Law where a product is faulty, unsafe, damaged, misdescribed or otherwise fails to meet a consumer guarantee.

8. Change-of-Mind Return Shipping

For an approved change-of-mind return, the customer is responsible for the direct cost of returning the product.

We recommend using a tracked return service and retaining proof of postage.

The customer remains responsible for the returned parcel until it reaches the authorised return destination.

Return shipping costs will be covered by loopduud.shop where required by law, including where reasonable return costs are associated with a valid claim for a faulty, damaged, unsafe, incorrect or misdescribed product.

9. Return Instructions

Contact RoesnerLinch9152@outlook.com before returning any product.

We will provide the appropriate return instructions and authorised return destination.

The business address stated in this policy is not automatically the return address.

Do not send a product to the business address or the address printed on the original parcel unless we specifically instruct you to do so.

Unauthorised returns may be delayed because the location receiving the parcel may not be equipped to identify or process customer returns.

10. Refund Processing

Approved refunds will normally be issued to the original payment method.

We will process an approved refund within a reasonable time after:

• The returned product has been received and assessed; or

• Sufficient evidence has been provided to confirm the customer’s entitlement to a refund

The time required for funds to appear in the customer’s account may depend on the bank, card issuer or payment provider.

We do not charge a restocking or administration fee for a remedy required under the Australian Consumer Law.

11. Delivery Charges

All orders placed through loopduud.shop receive free standard shipping.

Where a product fails to meet a consumer guarantee, reasonable delivery or return costs will be handled in accordance with the Australian Consumer Law.

A policy stating that delivery charges are non-refundable will not be applied where doing so would unlawfully restrict a consumer’s statutory remedy.

12. Exchanges

Exchanges are subject to product availability.

If a requested replacement is unavailable, we will provide another remedy required by law or, for an approved change-of-mind return, offer an appropriate refund or store credit as agreed with the customer.

Customers are not required to accept store credit instead of a refund where the Australian Consumer Law gives them the right to a refund.

13. Proof of Purchase

We may request reasonable proof of purchase, including:

• An order confirmation

• A receipt

• A payment record

• An order number

• Another record showing that the product was purchased from loopduud.shop

14. Products Damaged by Misuse

A customer may not be entitled to a remedy where the product problem was caused by:

• Abnormal or improper use

• Failure to follow reasonable instructions or warnings

• Accidental damage after delivery

• Unauthorised alteration

• Improper storage

• A cause unrelated to the product’s condition when supplied

This does not affect rights relating to an existing fault or undisclosed problem.

15. Cancelling an Order Before Dispatch

To request cancellation before dispatch, contact RoesnerLinch9152@outlook.com as soon as possible.

We will make reasonable efforts to stop the order, but cancellation cannot be guaranteed after fulfilment has started.

If the order has already been dispatched, the applicable return provisions will apply.

16. Contact

For return, refund, replacement or cancellation assistance, contact:

loopduud.shop
Website: https://loopduud.shop
Email: RoesnerLinch9152@outlook.com
Address: 94 Sanderling Street, Inala, QLD 4077, Australia

Last updated: 9 October 2026